Home / Delivery, Refunds and Cancellations
Your EPC will be arranged once you have successfully made a payment. The date of inspection will vary based on our Assessors availability. We will aim to send your documents to you within 5 working days after the inspection has taken place.
Any indication that we may give as to the time in which we will deliver the reports will be a good faith estimate only. We will use all reasonable endeavours to deliver the reports within the time-scale that we have estimated.
If you decide to cancel prior to the inspection being carried out and 7 days after the date of ordering, Energy Cert Scotland will be entitled to retain a flat fee of £50 for expenses reasonably incurred.
If you cancel your EPC on the agreed date of the inspection or the Assessor cannot gain entry to undertake the inspection, or you cancel after the inspection has taken place but before the certificate is issued you will be charged 100% of the total fee.
If you decided to cancel your EPC, for whatever reason, after the inspection has taken place but before a written report is issued, we will charge a fee equivalent to 80% of the total fee.
Refunds will be given to clients when errors occur at the point of transaction. These instances may include over-charging of credit cards or mistakes at the point of submitting details.
All refunds will be processed within 30 days of receiving your written notification to cancel. Refunds can be made by BACS, Cheque or any other method at our discretion.